Refund policy

Shipping & Refunds ⚓🛟

¡Ahoy, matey! At Nauti Décor, we believe every order deserves smooth seas from checkout to delivery — and policies as clear as the waters of the Caribbean. 😊🌊

📦 Smooth Sailing Shipping

We partner with trusted U.S. production crews to get your order sailing swiftly to its intended port of call. Toss your questions to support@nautidecor.com

Shipping Rates

🌊 $6.95 Flat Rate Standard shipping for all orders
🌊 $9.95 Flat Rate Expedited shipping for all orders

Predictable pricing — no hidden reefs.

Production & Delivery Time

Everything is made to order just for you:

🔩 Metal Signs

Production: 3–5 business days
(up to 9–12 business days during holiday rush)
Delivery after shipping: 2–7 business days

✨ Personalized Plaques & Blankets

Production: 3–5 business days
Delivery: 2–7 business days

📬 You’ll receive a tracking number once your order casts off.

Holiday Shipping 🎄🌊

Busy seasons = busy waterways.
If you need it docked by a specific date, order early to avoid drift.

Shipping Area

United States only — including Alaska & Hawaii. ✅

🛟 Refunds (Final Sale on Personalized Items)

Every personalized piece is created just for you, which means personalized and custom-made orders are final sale.

Please double-check spelling, dates, addresses, and personalization details before submitting your order. We want calm waters, not rogue waves. 😅

When We Can Throw You a Lifeline 🚢

We will replace or refund when:

There’s a manufacturer's production error
Your item was damaged during shipping

Claim Requirements

Reach out to support@nautidecor.com within 14 days of delivery with:

Order number
Brief description of the issue
Clear photos of the item and packaging

We’ll review and chart the best course with as little hove-to time as possible.

When We Can’t Turn the Ship Around ❌⚓

Buyer-submitted spelling or personalization errors
Change of heart after production begins
Natural variations in artisanal materials or printing

We’re Here for You 🐚

Have questions or concerns? support@nautidecor.com
Our friendly crew is always ready to help your order stay on course.
support@nautidecor.com

Please see the additional return and refund policy below:

We have a 14-day return policy, meaning you have 14 days from receipt to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@nautidecor.com. Please note that returns must be sent to the following address: 335 15th Ave SW, Largo, FL 33770.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@nautidecor.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Currently, we do not ship outside of the fifty states.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nautidecor.com.